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LeadershipLeadership
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Take Care of Your People, and They'll Take Care of Your Customers
Jul 29, 2026

Take Care of Your People, and They'll Take Care of Your Customers

What 20 years and 38 Sonic Drive-Ins taught me about building a team.

Customer ServiceCustomer Service
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What If the Customer Is Lying?
Jul 21, 2026

What If the Customer Is Lying?

The rule we taught every manager, even when they might be.

Anyone Can Start A Business, Not Everybody Should.

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Anyone Can Start A Business, Not Everybody Should.

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